Refund Policy

1. Overview

At Ace Kawasaki Crane India Ltd., customer satisfaction is our top priority. Our refund policy outlines the conditions under which refunds are provided for app-related purchases.

2. Eligibility for Refund

Refunds are only applicable under the following conditions:

• The app service purchased does not function as advertised.
• You encounter technical issues that cannot be resolved within 7 days.
• A duplicate transaction was made due to a system error.

3. Non-Refundable Items

Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Failure to use the service within the subscription period.
• Any issues caused due to third-party software or devices.

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at info@acecrane.co.in with your purchase details.
2. Provide a clear explanation of the issue and relevant screenshots if applicable.
3. Our team will review your request and respond within 5-7 business days.

5. Refund Method

Approved refunds will be processed through the original payment method within 7-10 business days.

6. Contact Us

If you have any questions about our refund policy, please reach out to us at:

Email: info@acecrane.co.in

Phone: +91 9124570960